Objectives

Delegates will learn and practice how to use assertiveness skills to promote themselves in both personal life and in the workplace.

Companies will benefit from employees with enhanced communication skills, leading to clearer workplace communication and reduced conflict.

Contents

• Assertiveness explained
• Types of behaviour
• Communication facts
• The importance of the voice
• Behaviour versus body language
• Making requests assertively
• Compliments and criticism
• The skills of persuasion
• Effective communication
• Types of assertion
• Saying NO! AND MEANING IT

Delegates will also be required to successfully complete a questionnaire.

Course reference EV09/02 

Further Information

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