Dealing with Conflict
Upcoming Course Dates
| Date | Location | Number of Delegates | |
|---|---|---|---|
| 03/09/2012 @ 9.00am | Aberdeen | Book Now |
Please contact us for alternative dates if these are not suitable for you.
- General Info
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Objectives
The objective of this course is to develop techniques for dealing with conflict and to understand the nature of and the necessity of conflict.
Wherever you work, whatever you do there is always the possibility for conflict. Many people find conflict extremely difficult to deal with and often shy away from situations rather than deal with conflict. This course will show that not all conflict is bad and that there are techniques that result in positive outcomes for all.
Contents
- What is conflict?
- Collective and individual conflict
- Communication
- Dealing with difficult people
- Assertiveness techniques
- Guidelines for dealing with conflict assertively
Course reference EV09/05
Further Information
| Certificate Validity | Duration | Location(s) | Cost Per Person |
|---|---|---|---|
| N/A | 1 Day(s) | Aberdeen | £215.00 |
All prices are subject to VAT at standard rate
